Cancellation and refunds
Last updated: 15 September 2026
What you pay online
Booking a bed on this site charges a booking fee of ₹2,000. That is the only amount we take online. It is adjusted against your first month’s rent when you move in. The security deposit and your first month’s rent are paid directly to the property at move-in.
If you change your mind
The booking fee confirms your bed and is non-refundable if you decide not to move in. If we are unable to give you the bed you paid for, you are refunded in full.
If we cannot give you the bed you paid for
You are refunded in full, to the account you paid from, without you having to ask and without argument. This applies whenever the fault is ours — including the rare case where a payment reaches us after the reservation has lapsed and we can no longer house you. In that situation we contact you, and you receive either the bed or your money back.
How refunds are paid
Refunds are issued through Razorpay to the original payment method. Once we initiate a refund it typically reaches your account within 5–7 working days, depending on your bank. We will tell you when we have initiated it.
The security deposit
A security deposit is collected at move-in. It is refunded when you leave, after dues are cleared and less the cost of any damage or missing property. Normal wear and tear is not treated as damage. A minimum stay of two months applies to the deposit terms, and this is negotiable — please discuss it with us.
Leaving
Written notice is required before vacating. The notice period is agreed with management when you join. All dues must be cleared and keys, access cards and PG property returned at check-out. Rent already paid for the current month is not refunded on early departure. Your deposit is settled when you hand back your keys.
Questions
Write to empirestays1e@gmail.com or call +91 90254 54448. If you think a payment has gone wrong, contact us before paying again.